Etech Global Services, ETS Labs win two CCW Excellence Awards

Etech Global Services and its AI division ETS Labs won BPO of the Year and Self-Service Innovation at the CCW Excellence Awards gala on June 23 in Las Vegas. The honors underscore Etech’s contact center scale and ETS Labs’ ability to deploy AI and automation for enterprise clients in weeks, not months.

Why it matters: - The awards put Etech Global Services’ operating model and ETS Labs’ AI work in front of the customer experience industry’s biggest annual audience. - The wins signal that contact center scale and automation can be evaluated together as one business capability. - The recognition may help Etech and ETS Labs strengthen credibility with enterprise buyers looking for faster self-service deployments and measurable service gains.

What happened: - Etech Global Services and ETS Labs won two CCW Excellence Awards on June 23, 2026, at Caesars Forum in Las Vegas. - Etech Global Services won BPO of the Year. - ETS Labs won CMP Research Best of the Best: Self-Service Innovation. - Customer Contact Week Las Vegas is the industry’s largest annual gathering of contact center and customer experience professionals.

The details: - Etech tied the BPO of the Year award to sustained investments in its contact center network, including operations and workforce development. - ETS Labs earned the self-service award for deploying AI and automation solutions for enterprise clients. - ETS Labs typically delivers those deployments within 30 to 90 days. - Etech Global Services is a certified MBE-owned contact center and CX technology partner with 25 years of enterprise operating history. - Etech says it has maintained a zero data breach record. - The company manages customer interactions across contact centers in the U.S., Jamaica and India. - Etech serves enterprises in telecom, financial services, healthcare and technology. - Etech’s integrated model combines contact center operations, QEval® interaction intelligence and ETS Labs’ AI and software development team. - ETS Labs analyzes more than 2 billion customer interactions each year. - Etech listed QEval, etechgs.com, and ETS Labs as more information sources.

Between the lines: - The dual win reinforces Etech’s pitch that frontline operations and AI product development should work together, not as separate businesses. - The company’s leaders framed the awards as validation of an operating philosophy built on execution, workforce discipline and production-ready automation. - The awards also suggest the market is rewarding vendors that can connect real contact center data to measurable AI outcomes.

What's next: - Etech and ETS Labs are likely to use the awards in enterprise sales and brand positioning around CX technology and managed services. - The company will continue promoting its contact center operations and AI deployment model across global customer experience markets. - Further adoption of ETS Labs tools could hinge on whether clients want faster self-service automation with shorter implementation timelines.

The bottom line: - Etech Global Services turned a legacy contact center operation and an AI unit into a single award-winning story, with both execution and automation now part of the company’s value proposition.